How to recover photos, videos, and audio from WhatsApp

Files received on WhatsApp often remain on the phone, even after the conversation disappears.

Where are the files located?

On Android, WhatsApp saves media in its own folder, separate from conversations.

Deleting the conversation doesn't always delete the files in that folder.

Look in the media folder

Start here, because the files will be restored in their original quality.

Documents are stored in WhatsApp Documents, and sent music is stored in WhatsApp Audio.

1Open Files by Google

Tap Browse, then tap Internal Storage.

Screenshot of the Files by Google app
Screenshot of the Files by Google app
2Go to the WhatsApp folder

Go to Android > media > com.whatsapp > WhatsApp > Media.

Screenshot of the Files by Google app
Screenshot of the Files by Google app
3Open the folder for the file type

Photos are stored in WhatsApp Images, videos in WhatsApp Video, and audio files in WhatsApp Voice Notes.

Screenshot of the Files by Google app
Screenshot of the Files by Google app
4Save what you find

Tap the file, open the menu, and copy it to another folder or upload it to the cloud.

Screenshot of the Files by Google app
Screenshot of the Files by Google app

Check out Google Photos

If WhatsApp folder backup was enabled, there may be a copy in the cloud.

5Search by the date of the conversation

Open the Library and look for the WhatsApp Images album.

6Look at the trash can

Deleted items remain there for up to 60 days, when they were backed up.

How to recover messages →

If nothing appears

DiskDigger scans your memory. Without root access, it usually only finds photo thumbnails.

It's also worth asking the sender to send it again.

7Perform a basic search in DiskDigger

Check the size of each image found. Very small ones are usually thumbnails.

So as not to lose again

Turn on WhatsApp's daily backup and include videos if you have enough cloud storage space.

Files by Google icon

1. Files by Google

Google Play

Open the WhatsApp media folder.

It's free.

Download on Google Play
Google Photos icon

2. Google Photos

Google Play

You can have a copy of the WhatsApp photos.

Also check the trash can.

Download on Google Play
DiskDigger icon

3. DiskDigger

Google Play

Search for deleted photos in memory.

Basic search is free.

Download on Google Play

Frequently Asked Questions

And on the iPhone?

If the "Save to Camera Roll" option was turned on, look in the Photos app and then in Recently Deleted.

Why does it say "media not available"?

The file was sent from the phone and is no longer on the server. Please ask them to resend it.

Is it possible to recover deleted audio files?

Only if they remain in the media folder or in a backup.

Continue reading

How to recover messages → How to view deleted messages →